Shipping & Delivery Policy

Thank you for visiting and shopping at Lumae Flora. The following are the terms and conditions that constitute our Shipping Policy.

  • Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

  • Shipping Destinations: We currently ship within the United States (all 50 states). We also offer international shipping to select countries.

  • Shipping Rates & Delivery Times: We offer the following shipping options:

    • Standard Shipping (7-15 business days): $5.99

    • Express Shipping (20-25 business days): $2.99

    • Free Standard Shipping on all orders over $50! 

    Delivery times are estimates and commence from the date of shipment, not the date of order. They are not guaranteed and may be delayed due to carrier processing or unforeseen circumstances (e.g., weather, holidays).

  • Order Tracking: You will receive a shipping confirmation email with a tracking number once your order is on its way. You can use this number to track your package on the carrier's website.

  • P.O. Boxes: We are able to ship to P.O. Boxes via USPS.

  • Shipping Issues:

    • Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or outdated address provided by you.

    • Lost/Missing Packages: If your tracking information shows that your package was delivered but you can't find it, please contact your local post office or carrier first. If the issue is unresolved, contact us at lumaeflora@outlook.com within 30 days for assistance.

  • Contact Us: If you have any questions about your shipment, please reach out to us at lumaeflora@outlook.com. We're happy to help!