Return & Exchange Policy

Our Goal is to ensure you are completely satisfied with your purchase. Due to the nature of our products, please read our policy carefully.

• Returns & Exchanges: We offer returns and exchanges within 14 days of receiving your item(s).

  • To be eligible, the item must be unused, in its original packaging, and in the same condition as you received it.

  • Please note: Due to hygiene reasons and the delicate nature of our home decor products, we cannot accept returns on items that have been assembled, displayed, or removed from their original packaging if they are not defective.

• Non-Returnable Items:

  • Items that are damaged due to misuse or improper care.

  • Any item not in its original condition or missing parts.

• Initiating a Return/Exchange:

  1. Email us at lumaeflora@outlook.com within the 14-day window.

  2. Include your order number and reason for return/exchange.

  3. We will provide you with instructions and the return shipping address.

• Return Shipping Costs:

  • The customer is responsible for the return shipping costs unless the return is due to our error (e.g., you received a wrong or defective item).

  • Shipping costs are non-refundable.

• Refunds:

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed to your original method of payment within 1-10 business days.

  • Please note: You will be refunded the product price only, not the original shipping cost.

• Damaged or Defective Items:

  • We take great care in packaging your items. However, if your order arrives damaged or defective, please contact us within 48 hours of delivery at lumaeflora@outlook.com with photos of the damaged product and its packaging. We will gladly send a replacement or issue a full refund.